Ordering through our Web site, by phone, by mail or by fax
Click on the title or photo of any wall clock to view a larger
fax if you choose not to use our on-line ordering process.
We accept the following credit cards:
To order Wall Clocks by Phone, Fax or Mail
Use our printable order form to mail in
a wall clock order. 15% internet discount applies.
Toll Free Phone/Fax Number: 505•344-1534
(Telemarketers - Please note this phone line is for our customer's use only.)
Security and Privacy
Security - Secure transactions for this web site are done using
a Comodo certificate to ensure secure transmission of your information.
Privacy - We respect your privacy and never use information you forward to us for anything other than confirming and shipping your order.
Once your delivery address for an order is entered, you will be offered several shipping alternatives depending on your location, the carrier and the speed with which you need your delivery. Along with the other options there will be an Ibis Art special guaranteed rate of $8.50 for a single clock which can be used on orders where UPS Ground or USPS Priority mail exceed this ratetop
(applicable in Washington State only)
Sales tax is added only to orders from New Mexico. The current sales tax rate for Washington orders is 6.875%.
Gift shipping, wrapping and personalized greeting cards are available on our order form. Your personal message can be entered in the shipping address area of the ordering process. Below is a sample of our gift wrapping. There is a $3.00 charge for a personalized card and gift wrapping.
All Ibis Art Wall Clocks are 100% guaranteed for quality workmanship
and parts. We hand make each clock to order and each clock is tested
at check points throughout the construction process to insure the highest
quality product is shipped to you.
However, should a defective clock be received we offer a 100% refund including payment of your return shipping to us. Full refunds or free repair including your shipping costs are offered on defective clocks.
All other regular returns and exchanges are subject to a 15% restocking fee and do not include shipping. Returns and exchanges must be made within 14 days of your order date and must be authorized. Please contact us to obtain an MRA. All returns must have an Ibis Art authorized MRA# on the shipping box. Shipments without this number will be returned to sender. Since we handmake our clocks to order we can not offer refunds on wholesale orders.
PLEASE NOTE: The return policy for some of our specials vary. You can review these policies on both the specials page and the individual item page where an item is ordered. Special clocks are custom made clocks which can not be returned except for problems with the time-keeping mechanism or shipping damage.